Skip to main content

New Channel Integration: Twilio SMS

Bring your Twilio number into Wonderchat! Your AI handles SMS, and hands off to your team
when it matters.

  • 💬 SMS, answered by AI: inbound texts to your Twilio number hit your chatbot automatically.

  • 🙋 Seamless human handover: When a customer asks for a human over SMS, the chat escalates to your team in real time, with the full thread in view.

  • 🔄 Back-to-AI on resolution: once an agent wraps up a live chat, the conversation drops back into the
    AI queue so nothing goes stale.

  • ⚙️ 2 minute setup: drop in your Twilio Account SID + Auth Token, pick a number per chatbot, and your AI will immediately start responding!