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Knowledge Gap identifier
Identify chatbot knowledge gap Report generation to encourage enterprises to add more key data into their knowledge base.
Ability to add announcements for business outages
A pre-loaded notice for clients to update their customers about business disruption or outages to prevent the same inquiry from flooding the chatbot on repeat.
AI Prompt Plaground
A playground for users to test and evaluate multiple prompts across the different AI models.
Chatlog AI analytics
It would be really useful to have an integrated AI agent that can automatically process chat logs on demand — summarizing discussions, detecting key patterns, and dynamically exploring specific topics in depth to uncover actionable insights.
Transferring chats between AI agents
Allow for Wonderchat AI Agents with different roles (marketing AI agent and a customer ai agent) to transfer conversations between one agent to another.
Complete AZ UIUX Freelance
https://promptearn.com/product/Complete_AZ_UIUX_Freelance_Course?af=145365
'Highlight on page' for user questions
If the chatbot is embedded into a page, and the user asks a questions about the page, it would be nice if there was a (not too intrusive) highlight that the agent could do for where to click on that page. This may be not quite possible yet, as it would require the LLM to process the HTML of the page to identify what it is talking about in it’s response.
Archive chatbots and not count toward plan
We use chatbots for our various trade shows, it would be nice to mark the chatbot inactive or archived and be able to keep them for a period of time, but not count toward our plan limit so that we can still access the data. These chatbots are only used for a period of time and we have various shows, so I have to delete the past show chatbots in order to create the future show chatbots. If I wanted to look at historical analytics, I wouldn’t be able to because the chatbots have been deleted. So it would be nice to not have “Inactive” or “Archived” chatbots count toward the plan.
Bulk mark tickets as resolved
Please add a way to bulk mark tickets as resolved Would prefer not to just delete them
Email Inbox Integration
his feature requests the ability for Wonderchat's AI to directly integrate with a designated email inbox (e.g., support@yourdomain.com) to automatically receive, process, and respond to incoming customer emails. This would extend Wonderchat's AI capabilities beyond website chat to encompass email-based customer inquiries, significantly enhancing support automation and efficiency.
Improved Topic Breakdown Analytics
Inclusion of the average resolution rate and/or confidence level for each topic. This would help us spot the topics in most need of improvement The possibility to explore all the topics and not only the top 10. This would allow us to have a good view on all the topics discussed
Improved Topic Detectors
Include the average resolution rate and/or confidence level for each topic. Exploring more than the top 10 topics discussed by site users This would allow us to have a good view on all the topics discussed
Multilingual chats
The ability to have multilingual chatbots configured in the exact language specified by the end user.
Option Select in Workflows
It would be good to have options for the user to select in a custom workflow. Can you let me know if you’re: User Type A User Type B
contact clients directly
I would appreciate the implementation of a feature that allows us to respond to client inquiries via email directly from the Chatlogs interface. This integration would eliminate the need to copy and paste the name and email address into an external email client, thereby streamlining our communication process.
remove the filter area
Could you please remove the filter area? I do not use it and it is very difficult to scroll the list of chats. When I use mousewheel, it scrolls too fast. Thank you Vaclav Jedlicka