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'Highlight on page' for user questions

Feature Request

If the chatbot is embedded into a page, and the user asks a questions about the page, it would be nice if there was a (not too intrusive) highlight that the agent could do for where to click on that page.

This may be not quite possible yet, as it would require the LLM to process the HTML of the page to identify what it is talking about in it’s response.

Posted by Matt Loidolt ·
Status: In Progress1 comment

Comments1

  • Vera Sun

    Team•

    Sep 26, 2025

    Hi @Matt Loidolt we have released a v1 of this feature, also known as “Custom Greeting” message. The chatbot is now context aware of the pages the users are on an generates a spontaneous message based on this.

    The next step would be for the support message to be even more proactive.

    To activate this feature, go to Edit chatbot > general > enable dynamic response greeting