Add confidence to the Chatlog export columns
Allows us to export the chat logs and run external analytics to find lower confidence subject areas, to then improve those in the knowledge base
Allows us to export the chat logs and run external analytics to find lower confidence subject areas, to then improve those in the knowledge base
Comments2
Matt Loidolt
May 2, 2024
Awesome, thank you!
Luke Tan
May 2, 2024
hi @Matt Loidolt , we've just added Confidence as an exportable field to chatlogs!