Have something to say?
Knowledge Gap identifier
Identify chatbot knowledge gap Report generation to encourage enterprises to add more key data into their knowledge base.
Ability to add announcements for business outages
A pre-loaded notice for clients to update their customers about business disruption or outages to prevent the same inquiry from flooding the chatbot on repeat.
AI Prompt Plaground
A playground for users to test and evaluate multiple prompts across the different AI models.
Chatlog AI analytics
It would be really useful to have an integrated AI agent that can automatically process chat logs on demand — summarizing discussions, detecting key patterns, and dynamically exploring specific topics in depth to uncover actionable insights.
Transferring chats between AI agents
Allow for Wonderchat AI Agents with different roles (marketing AI agent and a customer ai agent) to transfer conversations between one agent to another.
Complete AZ UIUX Freelance
https://promptearn.com/product/Complete_AZ_UIUX_Freelance_Course?af=145365
'Highlight on page' for user questions
If the chatbot is embedded into a page, and the user asks a questions about the page, it would be nice if there was a (not too intrusive) highlight that the agent could do for where to click on that page. This may be not quite possible yet, as it would require the LLM to process the HTML of the page to identify what it is talking about in it’s response.
Archive chatbots and not count toward plan
We use chatbots for our various trade shows, it would be nice to mark the chatbot inactive or archived and be able to keep them for a period of time, but not count toward our plan limit so that we can still access the data. These chatbots are only used for a period of time and we have various shows, so I have to delete the past show chatbots in order to create the future show chatbots. If I wanted to look at historical analytics, I wouldn’t be able to because the chatbots have been deleted. So it would be nice to not have “Inactive” or “Archived” chatbots count toward the plan.
Email Inbox Integration
his feature requests the ability for Wonderchat's AI to directly integrate with a designated email inbox (e.g., support@yourdomain.com) to automatically receive, process, and respond to incoming customer emails. This would extend Wonderchat's AI capabilities beyond website chat to encompass email-based customer inquiries, significantly enhancing support automation and efficiency.
Improved Topic Breakdown Analytics
Inclusion of the average resolution rate and/or confidence level for each topic. This would help us spot the topics in most need of improvement The possibility to explore all the topics and not only the top 10. This would allow us to have a good view on all the topics discussed
Improved Topic Detectors
Include the average resolution rate and/or confidence level for each topic. Exploring more than the top 10 topics discussed by site users This would allow us to have a good view on all the topics discussed
Multilingual chats
The ability to have multilingual chatbots configured in the exact language specified by the end user.
Option Select in Workflows
It would be good to have options for the user to select in a custom workflow. Can you let me know if you’re: User Type A User Type B
remove the filter area
Could you please remove the filter area? I do not use it and it is very difficult to scroll the list of chats. When I use mousewheel, it scrolls too fast. Thank you Vaclav Jedlicka
Real-Time top questions
It would be good to get the top questions asked to be in line with the timeframe set in the overall analytics, so you don’t have to wait until the end of the month to see the top questions asked.
Shopify Integration Release
Wonderchat is now available as an application for download into your shopify stores! https://apps.shopify.com/wonderchat
Slack Integration Optimizations
Allow replies from Wonderchat bot to be mentioned directly in the channel instead of being shown as a part of the thread Markdown formatting Fix bugs related to long messages being cut off.
Wonderchat Mobile Application
Take your AI chatbot experience anywhere with the WonderChat Mobile App. Designed for on-the-go accessibility, the app allows users to manage chatbots, respond to conversations, track customer interactions, and oversee support workflows—all from their mobile device. Real-time chatbot monitoring & management Instant notifications for customer inquiries Seamless ticket handling & workflow activation Intuitive mobile-friendly UI for easy navigation Whether you're managing support tickets, handling live chats, or overseeing AI-driven interactions, the WonderChat Mobile App ensures you stay connected and in control—anytime, anywhere.