Skip to main content

Chatbot is not automatically recrawling URLs weekly

Bug Reports

Recrawl settings should be set to weekly,

but we started getting reports from customers that the chatbot does not know about the latest release notes and knowledge documentation added.

We currently release each month with new features and documentation, and have a team of ~3 people adding documentation for old functionality daily.

The ‘Last updated’ date is back in October 19th.

Is there something we can do to get it to recrawl and get updated information?

Posted by Matt Loidolt ·
3 comments

Comments3

  • Matt Loidolt

    •

    Aug 6, 2025

    This has been resolved, is there a way to close the post?

  • An Anonymous User

    •

    Dec 20, 2024

    Thanks Luke!

    No problem.

    We did try a manual recrawl but it says we have -26 remaining.

    I don’t think anyone at our org has done a manual recrawl in a while, but I can ask around and see, in case it was someone other than me.

  • Luke Tan

    Team•

    Dec 20, 2024

    hi @Matt Loidolt sorry about this, let us take a look to see whats going on with the automatic recrawl for you. In the mean time you can use the manual recrawl to initiate a recrawl immediately.