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feature availability
Hi, I use Starter but I cannot access chatbot corrections. Furthermore in it the account status reads “free”. Why is that? Regards, Sławomir Budziak
Unable to login to Zendesk
Unable to login to Zendesk in the integrations tab. All the others work but this one.
Chatbot Underperforming
It tells me I’ve run out of messages on my first one. Is it not available to me as a Basic plan?
Human handover
The software glitches with the human handover. It doesn’t display to the User the message that shows in the Chat Log. It simply jumps to the lead collection step….and begins by asking for one of the lead elements that is out of order from what has been set up.
Spontaneous Greeting not working
My bot Anika does not “greeting spontaneously” even though I set this option. Am I doing something wrong? Can you please check the page where it is embedded? https://schlosstorgelow.de
Text in Message form not translated
My chatbot language is set to German. (The entire site where it is embedded is German. Most visitors are German.) When the conversation with the chatbot reaches the point where the user can send a message then a form appears. The header of that form is not translated to German. “Send” button and placeholder text are translated fine. This disrupts the user experience. I attached a screenshot. Can you please fix that?
Chatbot is not automatically recrawling URLs weekly
Recrawl settings should be set to weekly, but we started getting reports from customers that the chatbot does not know about the latest release notes and knowledge documentation added. We currently release each month with new features and documentation, and have a team of ~3 people adding documentation for old functionality daily. The ‘Last updated’ date is back in October 19th. Is there something we can do to get it to recrawl and get updated information?
Negative comments never load
Steps: Go to Chatlogs Switch to our larger bot (bev) Try to load the negative conversations Expected: Able to load it at least within a few minutes Actual: We tried waiting more than 20-30 minutes but they never load Video sample:
Chat Navigation for Edits
When making corrections, it’s important to remain in the same window where the edits are being made. Currently, after I submit a correction to a chat response, I’m redirected to the latest conversation, and then I have to manually search for the chat where I was making the edits. It would be more efficient to stay within the same conversation, so that I can read, make corrections, and continue reading.
View Pages showing duplicate URLs
URLs in the ‘view pages’ pop-up are duplicated, but they cannot be clicked. If I click the second duplicate, it just takes me to the first and displays the same list of pages. This may be because of testing with updating and adding pages to the database at different times
Can't add/remove images in corrections after they've been made
If I have a saved correction, I can’t add an image to it, and vice versa. If I have a correction with an image in it, I can’t remove it. You have to make a new correction. Here is a screen recording I have duplicated the correction - one with an image and one without
Inconsistency
Sometimes the bot does things, it shouldnt do. Nothing is different, same question/request and an escaleted answer… I know its not one single bug, but it should always look, speak and feel the same. CONSISTENCY
You can't add a new manual correction in the 'pending' view
Pop-up to add correction appears, but when you try to submit,Nothing happens when, there were errors in the console log about invalid string. You have to go to 'approved’ view to be able to add a manual correction.