I want to edit/delete chatlog tags.
As a manager I want to be able to edit or delete chatlog tags (in bulk).
I want to use these tags to see what topics chats are about mostly so I can update my knowledgebase accordingly.
When a new employee now adds unneeded chatlog tags, these cannot be deleted. Resulting in too many clutter.
Comments7
Luke Tan
Feb 28, 2024
Hi @support , we currently allow you to delete tags from the chatlog itself, but indeed there isn't currently a way to remove the tag from the set of tags to filter by once a tag has been added to a chatlog. Is this what you are referring to?
support@minox.nl
Feb 28, 2024
Hi Luke,
That is indeed what I am referring to!
Luke Tan
Feb 28, 2024
Hi @support , thank you for the confirmation! Would your preferred method of doing this be via API or via the Wonderchat dashboard?
support@minox.nl
Feb 28, 2024
I would prefer this to be made possible in the dashboard so every job level would be able to do this
Luke Tan
Mar 1, 2024
Hi @support , we've looked at the problem, and to make the process seamless, we are planning on making it so that any tag that is deleted will be removed from the set of tags to filter by if it is the last tag attached to a chatlog. We will help you to clear out any tags that are not currently attached to any chatlogs as well. Would this work for you?
support@minox.nl
Mar 4, 2024
Hi Luke,
That will work. Thank you.
Luke Tan
Mar 4, 2024
Hi @support , we have implemented this fix and I have cleared out all of your tags that are not associated with any chatlogs. I will mark this issue as completed. Do let me know if you continue to experience issues!