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Negative comments never load

Bug Reports

Steps:

  1. Go to Chatlogs

  2. Switch to our larger bot (bev)

  3. Try to load the negative conversations

Expected: Able to load it at least within a few minutes

Actual: We tried waiting more than 20-30 minutes but they never load

Video sample:

Posted by Matt Loidolt ·
3 comments

Comments3

  • Matt Loidolt

    •

    Aug 6, 2025

    This has been resolved, is there a way to close the post?

  • An Anonymous User

    •

    Dec 2, 2024

    Perfect, thank you!

  • Luke Tan

    Team•

    Dec 2, 2024

    hi @Matt Loidolt , thanks for reporting this issue! We have looked into the issue and it turns out that there are no Negative conversations for your chatbot in this date range. The showing of “Loading messages” is a bug as there is no chatlog selected for it to load messages for. We will fix this visual bug soon, but just wanted to let you know that you don’t have any negative conversations to view!