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Phone numbers are not being stored in the cha

2 comments

Comments2

  • Luke Tan

    Team•

    Dec 2, 2024

    hi @User , currently phone numbers are only stored if it is explicitly collected as a field under Lead Collection Settings. We are able to store the users email if they mention it in the chat as an email address is easy to extract, but phone numbers can be tricky as it is difficult to distinguish a phone number from any generic sequence of numbers

    • An Anonymous User

      •

      Dec 2, 2024

      Fair enough.