hi @User , currently phone numbers are only stored if it is explicitly collected as a field under Lead Collection Settings. We are able to store the users email if they mention it in the chat as an email address is easy to extract, but phone numbers can be tricky as it is difficult to distinguish a phone number from any generic sequence of numbers
Comments2
Luke Tan
Dec 2, 2024
hi @User , currently phone numbers are only stored if it is explicitly collected as a field under Lead Collection Settings. We are able to store the users email if they mention it in the chat as an email address is easy to extract, but phone numbers can be tricky as it is difficult to distinguish a phone number from any generic sequence of numbers
An Anonymous User
Dec 2, 2024
Fair enough.