I think this is a great suggestion! Additionally, feeding that into the chatbot itself, could create a better response. Sometimes we get customers saying "how much is this?" (etc) when they're already on the relevant page. If the URL was fed to the chatbot, the responses would be much better.
Vera Sun
Team•
Feb 15, 2024
Hi Wilco, thanks for your feedback! We will take a look at this request to see if its possible for us to fetch the information on which URL the user visited prior to when the chat started.
Comments2
Admin
Feb 19, 2024
I think this is a great suggestion! Additionally, feeding that into the chatbot itself, could create a better response. Sometimes we get customers saying "how much is this?" (etc) when they're already on the relevant page. If the URL was fed to the chatbot, the responses would be much better.
Vera Sun
Feb 15, 2024
Hi Wilco, thanks for your feedback! We will take a look at this request to see if its possible for us to fetch the information on which URL the user visited prior to when the chat started.