Vera Sun

Team

Commented on Chatlog AI analyticsHi Daniel, this feature has been frequently requested by our users on the enterprise plan and we estimate a release date approximately somewhere in December. Thank you for your feedback!Created Knowledge Gap identifier Created Zendesk Training Created Ability to add announcements for business outages Created AI Prompt Plaground Commented on 'Highlight on page' for user questionsHi @Matt Loidolt we have released a v1 of this feature, also known as “Custom Greeting” message. The chatbot is now context aware of the pages the users are on an generates a spontaneous message based on this. The next step would be for the support message to be even more proacti…Commented on Multilingual chatsHello, we’ve already updated this. It’s available on the turbo plan.Created Transferring chats between AI agents Commented on Bulk mark tickets as resolvedWe have noted your feedback and have added them to our roadmap!Created Improved Topic Breakdown Analytics Created Improved Topic Detectors Commented on In-chat Image SearchThank you for your feedback! We are working on incorporating them into the product as we speak Commented on contact clients directlyHi Vaclav, thank you for the feedback. I have added this to our roadmap, and once it is done you will be informed!Created Multilingual chats Commented on Facebook Messenger Integration@Rolling77 Hello, this integration is already available!Commented on Real-Time top questionsHi Jordan, thanks for your feedback! We will look to optimize this very soon to provide you with a better live and up to date data.Commented on remove the filter areaHi Vaclav, this has been removed. Let us know if you still face any issues!Created Shopify Integration Release Created Slack Integration Optimizations Created Wonderchat Mobile Application Created European date and time format in chat widget for EU based users Created Live Chat Enhancements Created Facebook Messenger Integration Created Helpdesk Escalations Created In-chat Image Search Created Custom Native CRM Created Voice Chat Capabilities Created Phone Calls Created Workflows Created Wonderchat Tools