Luke Tan

Team

Commented on Text in Message form not translatedhi @User , you can configure the message under Edit Chatbot > Human Handover > Message for requesting human handover Commented on Chatbot is not automatically recrawling URLs weeklyhi @Matt Loidolt sorry about this, let us take a look to see whats going on with the automatic recrawl for you. In the mean time you can use the manual recrawl to initiate a recrawl immediately.Commented on Phone numbers are not being stored in the chahi @User , currently phone numbers are only stored if it is explicitly collected as a field under Lead Collection Settings. We are able to store the users email if they mention it in the chat as an email address is easy to extract, but phone numbers can be tricky as it is difficu…Commented on Chatbot has to read the whole tablehi @Samuel Fraungruber , could you send us a copy of the CSV at support@wonderchat.io for us to take a look at the structure of the CSV?Commented on Cant delete Chatbothi @Samuel Fraungruber , thanks for reporting this issue and helping us to find the bug! We will get this fixed ASAP!Commented on Negative comments never loadhi @Matt Loidolt , thanks for reporting this issue! We have looked into the issue and it turns out that there are no Negative conversations for your chatbot in this date range. The showing of “Loading messages” is a bug as there is no chatlog selected for it to load messages for.…Commented on Share links to specific Chatlog conversationhi @Jordan , we have just added this! You should see a “copy link to chatlog” button which you can share with your team. Note that your team would need to be team members of the chatbot to see the chatlog when accessing the link.Commented on citations for multi-website botsHi @Jason Yaeger , this is currently not possible but we see the benefit of this feature. We will see what we can do and get back to you soon!Commented on embeded code is not supportedHello @User , when this happens, this typically means that your website is refusing to frame our iframe. We would need more details such as error logs or screenshots to help more, but this would typically require fixing on your end Commented on InconsistencyHi @Samuel Fraungruber , due to the nature of all modern AI models inherently including some randomness, it is difficult to guarantee the exact same answer to the same question every time. However, if there are large differences in how the chatbot answers the same question, could…Commented on Read more docs duplicatedHi @An Unknown User , one of the links points to https://help.ko-fi.com/hc/en-us/articles/8664701197073-How-do-I-join-a-Creator-s-Discord#how-do-i-join-a-creator-s-discord--0-0 , while the other points to https://help.ko-fi.com/hc/en-us/articles/8664701197073-How-do-I-join-a-Crea…Commented on You can't add a new manual correction in the 'pending' view@An Unknown User Hi Jordan, while the error logsare unrelated to the correction issue(these error logs are from Featurebase, the app we are using now to manage user feedback), there might have been an issue with adding corrections for Multi Knowledge Base chatbots, as the knowled…Commented on files indexed update frequencyHi @Ahmet Emre, could you share more about how you would like to organize your files? Would some form of tagging system with a way to filter by tags work for you? We can either follow up via email or keep the discussion public if other users would like to join the discussion?Commented on Wrong link In Corrections > PendingHi @Hilco de Roo , this should now be fixed. Do let us know if you continue to experience issues!Commented on trigger callbacksHi Vishnu, we have just added support for this! Our widget will now fire an event whenever an email, phonenumber, or name is collected. You can listen for this event and execute your own javascript on your host page. Here is a sample piece of code you can use on your page to list…Commented on please allow users to attach imagesHi @An Unknown User , this feature is now available under the gpt-4o class of models if you enable "Allow users to upload images" under Edit Chatbot > Chatbot Message Settings Commented on trigger callbacksHi @Vishnu Vankayala are you referring to when a user shares their email via our lead collection feature? Would you be looking for some kind of webhook that would trigger when Wonderchat collects a lead?Commented on duplicated bot extra info text box is emptyHi @Ahmet Emre , thank you for highlighting this issue. This should now be resolved and the "Additional Info" text should now be duplicated properly on files, and "Extra info" should be duplicated properly on corrections Commented on exporting correctionsHi @Ahmet Emre , thank you for highlighting this issue. This should now be resolved and the "Extra Info" column is included in the exported CSV Commented on chatlog list too shorthi @An Unknown User , we have narrowed the size of the filters so you should have more space in the chatlog list now!Commented on the same chatlog, 7 and morehello @An Unknown User , I have confirmed on my end that these chat requests are distinct, even if the user has entered the same message. The timestamps for each chatlog are slightly different, even if they all occur around 2.49pm.Commented on Slack integration only worked on first testHi @Matt Loidolt , for some reason I haven't been able to reproduce this issue on my end yet. Allow me to do some further investigation to see whats going on!Commented on Add Pagination to the corrections tabsHi @Matt Loidolt , we have just added pagination for the corrections. We are still optimising this but do let us know if you have any feedback!Commented on Add confidence to the Chatlog export columnshi @Matt Loidolt , we've just added Confidence as an exportable field to chatlogs!Commented on Add basic analytics on which users are doing the most correctionsHi @Matt Loidolt , you should now be able to see who has created each correction now on the corrections page! Unfortunately, we are unable to track who created previous corrections, but all new corrections should now be tied to a user Commented on Search functionality on CorrectionsHi @Bailey Naas-Thornton , this is a great suggestion! We will see if its possible to group similar questions together, so that answering one will mark all of them as answered Commented on URL in chat clicked by visitorhi @Wilco Huisman , we've just released this feature! You should now see the links that the user has clicked (if any) in the chatlog messages as shown below!Commented on I want to edit/delete chatlog tags.Hi @support , we have implemented this fix and I have cleared out all of your tags that are not associated with any chatlogs. I will mark this issue as completed. Do let me know if you continue to experience issues!Commented on I want to edit/delete chatlog tags.Hi @support , we've looked at the problem, and to make the process seamless, we are planning on making it so that any tag that is deleted will be removed from the set of tags to filter by if it is the last tag attached to a chatlog. We will help you to clear out any tags that are…Commented on Integration with FacebookHi @nleonova , thank you for the suggestion! May I ask how you would like an integration with facebook comments to work? Would you want the chatbot to automatically reply to certain facebook comments on your page?